Terms of Service
Defines account rights, prohibited conduct and the conditions under which we may suspend or close an account. Written to align with our privacy and complaints documents.
LEGAL REFERENCE
Our Legal Framework for Indonesian Accounts
6d hk operates under a defined legal structure so you know exactly where you stand when you open an account, move funds through DANA, OVO, GoPay or QRIS...
Legal information
6d hk's legal posture is built around the principle that you should be able to read our terms and understand your rights without a law degree. Our terms of service, privacy policy and data-handling rules apply to accounts opened in supported regions where local law permits access. We do not waive liability clauses in jurisdictions where such waivers are unenforceable. Payment method
references — including DANA, OVO, GoPay and QRIS — appear in our terms as named transaction rails, each with specific processing conditions. Any dispute arising from your account will follow the escalation path described in our formal complaints procedure, which we keep publicly accessible on this domain.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
Policy contact paths
Team online
Policy Enquiries
Raise a formal policy question by emailing our legal team directly. We acknowledge every submission within one business day and provide a substantive written response within five business days for account-related legal matters.
Live Policy Chat
Our policy support agents are available via the site chat widget during stated hours. They can clarify term definitions, explain account-level rights and escalate unresolved matters to our compliance review team on your behalf.
Formal Complaints Path
If a standard support response does not resolve your concern, our published complaints procedure sets out the steps for formal escalation, including the timeframes we commit to and the documentation we require from your account record.
PLATFORM TRUST SIGNALS
Why Our Legal Content Carries Weight
Every policy document on 6d hk is reviewed by qualified personnel before publication. We flag material changes in advance and archive previous versions so you can compare what...
Qualified Review Cycle
Our legal documents pass through a structured review cycle involving compliance personnel familiar with Indonesian digital commerce rules. Nothing publishes...
Dated Version Archive
We keep a dated archive of every policy version. If our terms changed after you opened your account, you can...
Jurisdiction Accuracy
We do not publish a single global legal page and call it done. Our terms are scoped to supported regions...
Plain-Language Commitment
Where a clause uses technical legal language, we add a plain-language summary beneath it. Our goal is that you understand...
Change Notification Policy
Material changes to our terms trigger an in-account notification before they take effect. You are not expected to monitor this...
Data Handling Transparency
Our privacy policy names every category of data we collect, explains why we collect it and identifies how long we...
BENCHMARKED
How Our Policy Pages Stay Consistent
We maintain consistency across all policy-related pages on this domain. If a term appears in our privacy policy, it is used identically in our terms of service and complaints procedure — no...
Privacy Policy
Covers data collection, retention periods and your access rights. References DANA, OVO, GoPay and QRIS processing metadata in the payment-data section explicitly.
Complaints Procedure
Sets out the formal escalation path, required documentation and response timeframes. Mirrors the dispute language used in the main terms of service document.
Cookie Policy
Explains which cookies we set, their purpose and your opt-out options. Consistent with the data categories described in our privacy policy, with no additional undisclosed trackers.
Account Closure Terms
Details how you may request account closure, what happens to your data afterwards and the timeframe within which we confirm the closure. Cross-referenced with the privacy policy retention schedule.
Jurisdiction Scope Statement
Identifies the regions where 6d hk accounts are supported where local law permits. Indonesia is listed with its applicable payment rails and data-handling conditions noted inline.
Policy Update Log
A running log of policy change dates and the sections affected. Linked from each policy document so you can navigate directly to the change history without reading the full document again.
Defining Elements of Our Policy Layout
Our legal section is structured so that the most account-relevant clauses are surfaced first. You do not need to scroll past commercial copy to reach the...
Clause Hierarchy
We order clauses by relevance to your account, not by what protects us most. Account rights, data handling and dispute paths appear before liability limitations in every document we publish on this domain.
Inline Definitions
Every defined term is hyperlinked to a glossary entry the first time it appears in a document. You can read the definition in context without leaving the page or opening a separate legal reference document.
Section Anchors
Each major policy section carries a URL anchor so you can link directly to the clause in question when corresponding with our support or compliance teams about a specific account-level concern.
Mobile-Readable Format
Our policy pages render cleanly on the same phone screen you use to access the lobby. Font sizes, line spacing and tap targets are set for readability, not just for desktop compliance auditors reviewing our documents.
Bilingual Clause Notes
Key clauses carry Indonesian-language summary notes beneath the English text. Where the two versions differ in interpretation, the English text governs, and we flag that explicitly rather than leaving it ambiguous.
Effective Date Displayed
Every policy document shows its effective date in the header, not buried in a footer. You can see at a glance whether the version you are reading is current or whether a newer version has since been published.
Legal Questions We Hear Most Often
Your account is governed by the jurisdiction stated in our terms of service, applicable to supported regions where local law permits. The specific governing law clause appears in the final section of our terms of service document.
Each of those payment rails is named explicitly in our payment-data section of the privacy policy and referenced in the terms of service where transaction conditions, processing timeframes and dispute handling for payment events are described.
Our account closure terms set out the retention schedule in plain language. Some data is retained for the period required by applicable law; the rest is deleted within the timeframe stated in the privacy policy retention schedule.
You can request a dated version of any policy document through our policy enquiry email. We maintain a full archive and will send you the version that was live on any specific date you nominate within one business day.
Yes. Our complaints procedure sets out the formal escalation path, the documentation we need from your account record and the timeframes within which we commit to providing a substantive written response to your dispute submission.
Key clauses carry Indonesian-language summary notes. The governing text remains English, and we flag that explicitly. Full Indonesian translations of specific documents can be requested through our policy support channel where available.
Material changes trigger an in-account notification before they take effect. We also update the policy change log linked from each document, so you can review exactly which sections were amended and on what date the change became effective.